What’s the main difference between a progressive dialer and a predictive dialer, and which works best for business needs
A quick guide comparing progressive vs predictive dialers, showing how each impacts call efficiency and agent productivity.
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The progressive dialer waits until an agent is free before placing the next call, ensuring no over-dialing and helping maintain work quality and compliance. On the other hand, the predictive dialer uses real-time algorithms to dial multiple numbers ahead of agent availability, maximizing call volume on this site https://www.mightycall.com/blog/progressive-dialer-vs-predictive-dialer/. With predictive, there’s a risk of more dropped or abandoned calls, so it works best in high-volume settings with strong filtering, while progressive is safer when quality and compliance are priorities.